Shipping Information

At Cheap Paint Store, we strive to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the following details carefully:

Return & Exchange Process

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item(s).
  3. Pack and Ship: Securely pack the item(s) in their original packaging and include all accessories and documentation. Ship the package to the address provided by our customer service team.
  4. Confirmation: Once we receive your return, we will inspect the item(s) and process your refund or exchange within 5 business days.

Refund Process

Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Non-Returnable Items

Due to the nature of certain products, we are unable to accept returns or exchanges for the following items:

  • Custom Orders: Items that have been customized or personalized.
  • Opened Paint Containers: Paint products that have been opened or used.
  • Clearance Items: Items purchased during clearance sales are final and cannot be returned or exchanged.

Contact Us

If you have any questions or need further assistance regarding our shipping or returns and exchanges policy, please do not hesitate to contact us at:

  • Email: [email protected]
  • Address: Cheap Paint Store, 1954 Hilltop Road, Jessup, US 20794