Introduction

At Cheap Paint Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process and requirements.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item(s).
  3. Pack and Ship: Securely pack the item(s) in their original packaging and include all accessories and documentation. Ship the package to the address provided by our customer service team.
  4. Confirmation: Once we receive your return, we will inspect the item(s) and process your refund or exchange within 5 business days.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Order Number]

Dear Cheap Paint Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Order Number]:

  • Item Name: [Item Name]
  • Quantity: [Quantity]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Process

Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Non-Returnable Items

Due to the nature of certain products, we are unable to accept returns or exchanges for the following items:

  • Custom Orders: Items that have been customized or personalized.
  • Opened Paint Containers: Paint products that have been opened or used.
  • Clearance Items: Items purchased during clearance sales are final and cannot be returned or exchanged.

Contact Us

If you have any questions or need further assistance regarding our returns and exchanges policy, please do not hesitate to contact us at:

Email: [email protected]

Address: Cheap Paint Store, 1954 Hilltop Road, Jessup, US 20794